Standard Auto Lift & Equipment works with some of the top carriers to ensure you have not only the best freight rate on our products, but also quality and careful shipping on your new Standard Auto Lift & Equipment product. If you have any questions about our shipping policies or would like a freight quote, please call our automotive service equipment specialists at 877-238-2095.
Standard Auto Lift & Equipment does not own or operate the trucks that ship our equipment. Most of our products are shipped on common or LTL carriers and require the proper equipment (forklift, tractor, etc.) to unload. The drivers are required to move the equipment to the rear of the trailer but are NOT required to help unload the equipment.
Standard Auto Lift & Equipment will only ship to commercial locations with the proper unloading equipment. We have worked out a deal with our carriers to allow pick-up at their terminals. In most situations we can find one of our carriers terminals close to your location. Picking-up at the carriers terminal is usually the easiest way to receive your new equipment. Just pull up with your trailer and they will load the product for you. If you do not have access to a trailer, you could also contract with a local roll-off tow truck to pick up the equipment and deliver it to your home.
NOTE: All freight company accessorial charges (residential delivery, lift-gate, etc.) are the responsibility of the purchaser. Standard Auto Lift & Equipment will NOT be responsible for any extra charges.
Shipping Damage: Standard Auto Lift & Equipment ships our product FOB origin, freight prepaid and add. Once the equipment leaves our warehouse it becomes the property of the purchaser. Filing any damage or missing part claims with the carrier are the responsibility of the purchaser and must be done within 48 hours of receiving your new equipment. Standard Auto Lift & Equipment will assist you in filing any claim forms with the carrier but we cannot actually file the claims.
Receiving Your New Equipment:
Upon receipt of your new equipment:
- Before signing your bill of lading inspect your new product for visible shipping damage or missing pieces
- If no damage is found sign and date the bill of lading
- If damage or missing pieces are found make note on your bill of lading have the driver sign and you sign and date the bill of lading
Within 48 hours of receipt:
- Inspect for any concealed damage
- Inventory package and check for any missing parts
- Notify carrier and Standard Auto Lift & Equipment if you missing parts and or concealed damage.
It is our goal to provide you with the best quality service available. If you have any questions or comments about our carriers, please contact us.
Returns / Refunds
If within 30 days of purchase you would like to return your product, we'll pay you your full purchase price back, minus shipping & handling. Customer is responsible for both forward and return shipping costs as well. Special order or modified orders are non-refundable. Customers wishing to return products will be charged shipping cost to their location even where free shipping is offered. In some cases, (mostly larger items), a restocking fee up to 20% may be charged depending on various factors such as the condition of returned equipment. All returns must first be given an authorization number. No returns will be accepted without an authorization number. Credits will be issued only after we have received product back from customer and inspected it. We incur many costs when processing and shipping orders. Customers will be charged for shipping costs for any orders that are canceled after item has already shipped, but not yet received by customer. They may also be responsible for a restocking fee.
All returns must:
- Be in original packaging
- Have original manufacturer's paperwork including owner's manual.
- Product must not be damaged in any way. All damaged products must be returned to manufacturer. (See above)
- There must be no missing parts from product. If parts are missing, customer must contact manufacturer.